Customer Service & Utility Clerk

Finance Department | Full-Time

Salary: $38,313.87 – $49,990.91 annually (Grade G4)
Excellent Benefits Package

The City of Springfield is seeking a friendly, organized, and customer-focused professional to join our Finance Department as a Customer Service & Utility Clerk. This position serves as the primary point of contact for citizens regarding utility services and City business while providing exceptional customer service at City Hall.

If you enjoy working with people, have strong attention to detail, and thrive in a fast-paced office environment, we encourage you to apply.

What You’ll Do

As the Customer Service & Utility Clerk, you will:

• Provide outstanding customer service to residents and visitors in person and by telephone.
• Answer questions regarding utility accounts, billing, payments, and City services.
• Process utility payments and maintain accurate customer accounts.
• Establish new utility services, process transfers and disconnections, and prepare final bills.
• Balance and reconcile the daily cash drawer.
• Coordinate monthly utility billing, review billing reports, and assist customers with billing inquiries.
• Create and track utility-related work orders for Public Works, including water leaks, sewer concerns, meter issues, and service requests.
• Receive applications for permits, licenses, and other City services.
• Maintain records, process mail, scan and file documents, and assist with records retention.
• Perform general administrative duties in support of City Hall operations.

Minimum Qualifications

Required

• High school diploma or GED.

Preferred

• Two (2) years of experience in one or more of the following:
  • Customer service
  • Cash handling
  • Utility billing
  • Municipal government
  • Administrative or clerical support
• Experience using utility billing software, Microsoft Office, and standard office equipment.

Equivalent combinations of education, training, and experience may be considered.

Ideal Candidate

We’re looking for someone who can:

• Deliver exceptional customer service with professionalism and courtesy.
• Communicate effectively with the public and coworkers.
• Handle difficult situations with tact and diplomacy.
• Maintain confidentiality and accuracy.
• Balance cash receipts and perform precise data entry.
• Organize multiple priorities in a busy office environment.
• Work independently while collaborating with other City departments.
• Exercise sound judgment and attention to detail.

Work Environment

This is a full-time position within the Finance Department reporting to the Accounting & Utilities Manager.

Work is performed primarily indoors in an office setting with frequent interaction with the public. Regular business hours are maintained throughout the year, with occasional overtime as needed.

Physical requirements include:

• Extended periods of sitting and computer use
• Frequent keyboarding
• Occasional lifting of up to 25 pounds
• Regular interaction with customers at the service counter

Benefits

The City of Springfield offers a competitive benefits package, including:

• Health, dental, and vision insurance
• Georgia Municipal Employees Benefit System (GMEBS) retirement
• Paid holidays
• Paid Time Off
• Life insurance
• Employee Assistance Program
• Additional voluntary benefits

Apply Today

Join a team dedicated to providing outstanding service to our community.

Email Employment Application to jsmith@SpringfieldGA.org

or apply in person at:

City of Springfield
130 South Laurel Street
Springfield, GA 31329

The City of Springfield is an Equal Opportunity Employer (EOE).

The Customer Service & Utility Clerk serves as the primary point of contact for citizens regarding utility services and other City business. This position is responsible for providing exceptional customer service, processing utility payments, maintaining customer utility accounts, coordinating utility billing activities, and performing a variety of clerical and administrative duties in support of City Hall operations.

Annual Salary $38,313.87- 49,990.91 (G4) plus benefits

Major Duties and Responsibilities

Provides Customer Service

• Greets citizens and visitors in a courteous and professional manner.
• Answers incoming telephone calls and directs callers to the appropriate department.
• Provides information regarding City services, policies, ordinances, and procedures.
• Responds to customer inquiries regarding utility accounts, billing, payments, and services.
• Receives citizen complaints and forwards them to the appropriate department for resolution.
• Maintains positive working relationships with the public while resolving customer concerns.

Processes Utility Payments and Customer Accounts

• Receives and processes payments for utility bills and other City services.
• Balances and reconciles the daily cash drawer.
• Maintains accurate payment records.
• Accepts applications for new utility service, service transfers, and service disconnections.
• Verifies required documentation and deposits.
• Establishes new customer utility accounts.
• Processes customer account changes including address updates, ownership changes, and final bills.
• Processes approved adjustments to customer utility accounts.
• Prepares customer deposit refunds for approval.

Administers Utility Billing

• Receives electronic and manual meter readings.
• Enters meter readings into the utility billing software.
• Coordinates meter re-reads when necessary.
• Reviews billing reports for accuracy.
• Prints and prepares monthly utility bills for mailing or electronic delivery.
• Maintains records of utility connections and disconnections.
• Generates delinquent account reports.
• Assists customers with billing questions and payment arrangements in accordance with City policy.

Coordinates Utility Service Requests

• Creates work orders for Public Works staff regarding:
• Water leaks
• Sewer concerns
• Meter issues
• Service connections and disconnections
• Other utility-related service requests
• Tracks work order completion and communicates updates to customers as needed.

Performs Administrative Support

• Maintains front desk operations.
• Receives applications for permits, licenses, and other City services.
• Collects, distributes, and prepares incoming and outgoing mail.
• Makes copies, scans, files, and maintains departmental records.
• Assists with record retention and document management.
• Maintains confidential customer and City records.
• Performs other related duties as assigned by the Accounting & Utilities Manager or City Manager.

Job Context

The Customer Service & Utility Clerk is a full-time position within the Finance Department. The position reports directly to the Accounting & Utilities Manager. Work is performed primarily in an office environment with frequent interaction with the public. Regular work hours are maintained throughout the year with occasional overtime as necessary.

Approximately 95% of work is performed indoors. Physical requirements include prolonged sitting, frequent keyboard use, occasional lifting of files and office supplies (up to 25 pounds), and regular interaction with customers at the service counter.

Education and Experience

Required

• High school diploma or GED.

Preferred

• Two (2) years of experience in one or more of the following:
• Customer service
• Cash handling
• Utility billing
• Municipal government
• Administrative or clerical support
• Experience using utility billing software, Microsoft Office, and standard office equipment.
• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

Knowledge, Skills, and Abilities

Knowledge

• Customer service principles and practices.
• Utility billing and customer account management.
• Cash handling and balancing procedures.
• Basic accounting and mathematical principles.
• Microsoft Office applications.
• Modern office equipment.
• Records management practices.
• City services, policies, and procedures.
• Applicable local, state, and federal regulations related to municipal utility billing.

Skills and Abilities

• Deliver outstanding customer service in a professional and courteous manner.
• Communicate effectively both verbally and in writing.
• Handle difficult customer situations with tact and professionalism.
• Maintain confidentiality.
• Perform accurate data entry.
• Balance cash receipts accurately.
• Organize and prioritize multiple tasks.
• Work independently with minimal supervision.
• Maintain detailed and accurate records.
• Operate utility billing software and other computer applications.
• Work collaboratively with other City departments.
• Exercise sound judgment and attention to detail.

Essential Functions

• Regular and predictable attendance.
• Ability to communicate effectively with the public and coworkers.
• Ability to perform repetitive keyboard and computer work.
• Ability to sit for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to maintain confidentiality of customer information.
• Ability to perform duties accurately while managing multiple interruptions.