Water & Sewer Service in Springfield

The City of Springfield provides water and sanitary sewer services to its residents, but our services reach beyond the city limits as well. (Click here to view the City of Springfield Boundary.) You may have access to city water and sewer service even if you are not located within the city.

Getting started

Applying for Service

 

You can apply for new service by completing the Service Application and returning it to City Hall during business hours. A copy of your driver’s license will be required, and a deposit will be due. Renters must provide a copy of their signed lease/rental agreement. Service will not be connected if these items are not provided.

cost to you 

Fees & Billing

 

  • Water and Sewer Rates are set by Ordinance and approved by City Council. The Rates for those inside the city limits may vary from those located outside the city.  Rates will also vary based on the amount of water used, or if the user is commercial or residential. Rates will be listed in the current City of Springfield Fee Schedule.
  • Water/Sewer bills are due by the 10th of each month. If not paid by this date a 10% penalty will be assessed. Accounts 2 months in arrears are subject to be disconnected without notice and the total
    account balance plus a $50 administrative fee will be required to be paid in full before services can be reconnected.t.
  • Water and Sewer service are billed as separate items. Water use is regulated and tracked by your water meter and sewer fees are based on your water usage.
  • The city is not responsible for excess water usage caused by a leak in your home or on your property.
  • Trash pickup service is also billed monthly and shown on your bill.

Tips for users

How to Conserve Water

These are just a few tips that can help you conserve water and reduce your cost on your next water bill.

The City of Springfield strives to conserve water and encourages citizens to report any issues.

Bathroom and Kitchen

  • Check for toilet leaks by adding food color to the tank. If the toilet is leaking color will appear in the bowl within 30 minutes
  • Consider purchasing LowFlow toilets that can reduce indoor water use by 20%
  • Replace your showerhead with an ultralow-flow version, saving up to 2.5 gallons per minute.
  • Do not use running water to thaw meat or other frozen foods. Defrost them overnight in the refrigerator.
  • Full load automatic dishwashers; they use the same amount of water no matter how much is in the dishwasher.

Other Water Wasters in Your Home

  •  Unlike your dishwater, the amount of water your washing machine uses is adjustable; adjust according to the load size.
  • Never put water down the drain when there may be another use for it such as watering a plant or garden, or cleaning.
  • Verify that your home is leak free, because many homes have hidden water leaks.

Outdoor Water Wasters to Watch

  • Don’t over-water your lawn. As general rule, lawns only need watering every 5-7 days in the summer
  • Water Lawns during early morning hours when temperatures and wind speed are the lowest. This reduces losses from evaporation.
  • Do not leave sprinklers or hoses unattended. Your garden hose can pour out 600 gallons or more in only a few hours.

Common Questions

Are rates different outside the City Limits?

Yes, the water rates are slightly higher for those outside the city limits since it will take additional infrastructure to reach your location.

Are there fees for re-connection if my water has been turned off?

Yes. If your water has been disconnected due to a delinquent bill, there will be fees for reconnection.

t

Questions?

Contact City Hall at (912) 754-7617
Office hours are Monday to Friday from 8:00am to 4:30pm